Privacy Policy

1. Introduction

Welcome to Eksutra.com (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring a secure online experience. This Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our website and services, you agree to the terms of this policy.

2. What Personal Information We Collect

We collect various types of personal information, including:

Contact Information: Name, email address, phone number, and shipping address.
Payment Information: Credit card details and billing address.
Account Information: Username, password, and order history.
Technical Data: IP address, browser type, operating system, and usage data.
Marketing Information: Preferences and interests related to our products and services.

3. How We Collect Information

We collect personal information through various means:

Direct Interactions: When you create an account, place an order, subscribe to our newsletter, or contact us for support, we collect the information you provide.
Automated Technologies: We use cookies, web beacons, and similar technologies to collect data about your browsing behavior and interactions with our site.
Third-Party Sources: We may receive information from third-party service providers, such as payment processors and analytics services, to enhance your experience and improve our services.

4. How We Use Your Information

We use your personal information for several purposes:

Order Processing: To process and fulfill your orders, including payment processing and shipping.
Account Management: To manage your account, provide customer support, and communicate important information regarding your account and orders.
Marketing and Promotions: To send you updates, newsletters, and promotional materials based on your preferences and interests.
Improvement of Services: To analyze usage data, improve our website and services, and develop new products or features.
Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect against fraud or other illegal activities.

5. How We Keep Your Information Safe

We take reasonable measures to protect your personal information, including:

Data Encryption: We use SSL (Secure Socket Layer) technology to encrypt data transmitted between your browser and our servers.
Access Controls: We implement strict access controls to limit who can access your personal information within our organization.
Regular Security Audits: We conduct regular security audits and vulnerability assessments to ensure the effectiveness of our security measures.
Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, and as required by law.

6. Information Sharing with Third Parties

We may share your personal information with third parties in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, delivering orders, and conducting marketing activities. These parties are bound by confidentiality agreements and are only permitted to use your information as necessary to perform their services.
Legal Requirements: We may disclose your information if required by law, to comply with legal processes, or to protect our rights, privacy, safety, or property.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity as part of the transaction.

7. Your Choices and Rights

You have the following rights regarding your personal information:

Access and Correction: You can request access to or correction of your personal information held by us.
Opt-Out: You may opt-out of receiving promotional emails by following the unsubscribe instructions provided in each email.
Cookies: You can manage cookie preferences through your browser settings, though disabling cookies may affect your experience on our site.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Email: info@eksutra.com
Address: Eksutra.com, Chimanlal Girdharlal Rd, near Parimal Underbridge, Paldi, Ahmedabad, Gujarat 380007

Thank you for choosing Eksutra.com. Your privacy is important to us, and we are committed to safeguarding your personal information.